Account Manager

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ACCOUNT MANAGER Do you want to become a part of the fastest growing industry in the world? A highly flexible and growing SaaS company in the emerging cannabis industry is seeking an experienced Account Manager to service our Government agency clients. This is a unique opportunity to make a difference in a company that’s engaging with thousands of customers in 26 states and 4 countries, while contributing value to the industry. Duties and Responsibilities: Manages clients and customers by responding to needs and demands with effective solutions and a personal touch Responsible for Government Account Management throughout the entire product/service lifecycle, including: Project Implementation, Contract/Service Management, Product Management, Government User Support, DevOps Support, Business Analysis, Program Maintenance and Operation Oversight Assistance with formal in-person presentations, as necessary DevOps Support and Product Management for Government Traceability Products. Liaison between Development, Accounting, and all other departments that have a role (logistical or otherwise) in delivery and support of product/service Generates reports (such as client satisfaction metrics) for the company’s management Maintains accurate documentation Identifies issues before they become problems and proposes solutions to management Conducts surveys to identify product/service strengths and weaknesses Performs other duties as required Qualifications: Must have 3-5 years’ experience managing large enterprise accounts A Bachelor’s degree Must work well independently, but know when to seek guidance Must be able to work alongside project managers and fill in when needed Must be able to produce documents/content of a high professional caliber (reference material, white papers, proposals, etc.) Must be willing to work nights and weekends from time to time Must be willing to travel from time to time Must understand basic computer science principles Must have knowledge of basic project management principles Software experience is preferred Must be able to build relationships with all stakeholders including licensees and patients when necessary, to develop a feedback loop and provide ongoing support. Must be highly proficient with Microsoft Office (including Word, Excel and Powerpoint) Ability to multi-task Skilled communicator (both verbal and written) Must be well organized Superior customer service skills Superior interpersonal skills Must be detail oriented Do you think you would be a valuable addition to our team? If so, please submit a cover letter and resume through Indeed. Compensation commensurate with experience Job Type: Full-time Required experience: Account Management: 3 years Required education: Bachelor's Job Location: Fort Lauderdale, FL

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Ft. Lauderdale, Florida
United States

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